I cannot draw
The most common cause is a locked grid. Look for the lock icon, or type unlock. Check that a draw tool is selected, not fill or a label tool. On a Sketch or Document layout, turn pan mode off. If the view looks wrong, type restore to leave maximized mode, and undo recovers an accidental clear.
- unlock re-enables a locked grid.
- draw grid or draw pencil picks a drawing tool.
- restore leaves maximized mode.
A tool is missing
Each layout type has its own toolbar, so check the layout type in the picker. Elevation, Drafting and Site Plan appear only if your team has them on, and the Elevation Scanner and AR Measure need a paid plan. An owner or admin turns tools on and off in Settings, Team, Field tools. A tool that is off is hidden, not grayed.
- Grid: tags, fills and pencil shapes.
- Sketch and Document: PencilKit tools.
- Drafting: layers, snap and DXF.
My plan looks locked
Your plan belongs to your account. Sign in with the account that bought it, then open Settings, You, Plan and billing and choose Recheck plan. A team member who sees Team (Expired) should ask the owner to renew. If you are on the free trial, crew invites, dispatch and the business phone are not included.
- Recheck plan re-reads your plan.
- Billing is at measuretechpro.com.
Texting or calls are locked
The business phone, texting and calls are not part of the free trial. Customer messages go by email until you pick a paid plan, and then the number needs carrier registration before texts go out. See Get your business number.
- Settings, Selling, Texting shows where you are.
I cannot invite my crew
Crew invites are on the Team plan. Pro and the free trial cannot send them. If every office seat is taken, add a seat or invite the person as Field, which is free.
- Settings, Team, Get more with Team explains the upgrade.
I cannot find a setting
Settings shows only the rows your role can use, and some need a paid plan or a team workspace. Search at the top finds a row by name. Ask the owner or an admin if you think you should have it.
- Early access tools such as payroll appear only after an owner switches on Early access in Settings, App.
An integration needs attention
Open Settings, Integrations. The row says Needs attention or Couldn't check, and its button says the next step, such as Reconnect, Fix or Retry. Sign in again with the same account if a connection expired.
- Check now re-reads the status.
Sync and photos
If sync is not working, check the internet, then the sync indicator: Live, Syncing, Offline or Error. For Error, close and reopen the drawing. Photos upload in a background queue that resumes after a drop in connection or a restart.
- Offline edits sync when you reconnect.
- AI features and the Elevation Scanner need internet.
Slow app
Close other apps to free memory. Complex drawings are lighter when zoomed in to the area you work on, large galleries are slower, and a big Sketch canvas uses more memory. Removing unused photos helps. Restart the app after a long session.